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Term & Conditions

Our Contract

  • The Service is an online consumer-to-consumer marketplace. We do not offer business accounts. jewffer.com also does not sell or purchase any goods itself, take possession of the goods, either for itself or on behalf of Users or others. While jewffer.com may help facilitate transactions, Users that list and sell items through the Service (“Sellers”) and Users that purchase items through the Service (“Buyers”) are entirely responsible for the sale of goods (referred to herein as “goods”, “products” or “items”) transactions between them, including without limitation the listing of goods and any applicable product warranties. Sellers and Buyers (this means “you”) are collectively referred to herein as “Users” of the Service.

Data Protection

respects the intellectual property rights of its Users and we comply with the provisions of the Digital Millennium Copyright Act (“DMCA”) (17 U.S.C. §512 et. al., as amended). It is our policy to respond promptly to any claim that content posted on our App or through our Services infringes copyrighted or other intellectual property. Jewffer.com will use reasonable methods to investigate notices of alleged infringement and will take appropriate action under applicable laws. To notify Jewffer.com of a possible infringement, you must submit a written notice to our Designated Copyright Agent  Email us at: [email protected] You may also use our form. Any notice of possible copyright infringement must include the following information:

(1) an electronic or physical signature of the owner or person authorized to act on behalf of the owner of the copyrighted or intellectual property;

(2) a description of the copyright-protected work or other intellectual property that you allege has been infringed;

(3) a description of the material that you claim is infringing and where it is located on the App or Service;

(4) your contact information, including at a minimum your mailing address, telephone number, and email address;

(5) a statement by you that you have a good faith belief that the use of the materials on the App or Service is not authorized by the copyright owner, its agent, or the law; and

(6) a statement by you that the information in your notice is accurate, and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

 

If you believe that a DMCA Notice has been submitted in error, and that your posting was not infringing, you may contact our Designated Copyright Agent at the contact information provided above to submit a written counter-notification. Under the DMCA, a counter-notice must include the following information:

(1) your physical or electronic signature;

(2) an identification of the material that was removed and the location at which the material appeared before it was removed;

(3) a statement under penalty of perjury that you have a good faith belief that the material was removed as a result of mistake or misidentification of the material (whether or not it was intentional);

(4) your contact information, including at a minimum your mailing address, telephone number, and email address; and

(5) a statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address you provided is located (or, if you live outside the United States, the U.S. District Court for the Northern District of California) and that you will accept service of process from the person who provided the DMCA Notice or an agent of such person.

Payment

provides payment processing services using third party service providers for items listed on its marketplace. Users can pay with and accept payment by credit card, debit card, PayPal, Apple Pay and Android Pay. Sellers may have funds from sales deposited into their designated bank account (“Direct Deposit”) or withdrawn using Instant Pay. Please remember payment instruments and bank accounts can only be registered on one Mercari account at a time.

Return

The company established a return policy that addresses both parties of the transaction, the Buyer and the Seller. If Buyers have an issue with an item that they received, the Sellers, our agents, and/or our systems can decide if an item is eligible for a return and/or a refund. Buyer may receive a refund to the originating payment instrument, funds added to balance, or a jewffer.com “account” credit (account credit) depending on eligibility. Buyers must initiate a refund and return request. Buyers may have a number of issues with the item that they received. The Buyer must initiate a refund and return request by contacting jewffer.com through the Order Status or the Rating Page within 72 hours of delivery. Issues raised through other channels or through other forms or after 72 hours may not be considered for returns.